Support and Warranty

Warranty

EcoGreen Solutions will support a 12 months parts and labor warranty on wired fixtures. The warranty period begins at the date of install. The fixtures and lamps have factory warranties of 5-10 years, depending on the product. Spec sheets for individual products can be provided with the actual factory warranty upon request.

Warranty Claim and Procedure

If a fixture fails, please take a photo and send it to repairs@ecogreen-solutions.net, and include location information in your email. The photo should be close up so we can properly match the product with the replacement.  We will order replacement products and schedule the installation with a tech. If a product is in stock, EcoGreen Solutions will ship the replacement immediately.  If the product is not in stock, we will order the replacement parts from the factory.  Please be aware that some of our suppliers require 6-8 weeks lead time. EcoGreen does not cover shipping and handling for fixtures.

If a fixture has failed and is past our 12 months parts and labor period EcoGreen Solutions will work with the factory to get the replacement material for you. We do not cover the cost of shipping and handling from the factory to our warehouse or to your location. If you do not have a qualified electrician to install the replacement product, please contact us at the email address above. A quote for the labor to install the product will be provided in 1-2 business days.

If a lamp fails, please follow the same procedure as for fixtures. We will send you the replacement lamp. Labor is not covered for lamps. Shipping and handling also is not covered on warranty claims for lamps.

Warranty claims will not apply for:

  • Product that has been modified by the customer.
  • Product that was subject to misuse, vandalism or negligence.

*IMPORTANT*  EcoGreen Solutions must receive the fixture/lamp/driver back  once your product has been replaced. We can receive credit for the replacement product only if the factory receives the failed unit back. Failure to return the failed product to EcoGreen within 30 days will result in an invoice for the full retail price of the product.

If the failed product has been discontinued by the manufacturer and is no longer supported by a factory, EcoGreen will suggest a similar replacement LED fixture or lamp. EcoGreen cannot be held responsible for product lines that have been discontinued; however we will make every effort to find a similarly performing product.